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      1. Home
      2. Help

      Help

      How to join

      Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

      How to order

      Order is processed as below:
      Step 1: Search for products.
      Step 2: Add products to your shopping cart.
      Step 3: Log in with a member ID or non-member order.
      Step 4: Fill in the order form.
      Step 5: Proceed with payment.
      Step 6: Complete the order and you will see the order number.

      Payment

      Currently we are only using Paypal as payment method.


      Also we are offering 'No Service Fee Layaway' for all doll orders and you can divide payment upto 6 times.

      If you want to use layaway, make an order and leave a message on LAYAWAY & AIRMAIL section and we will divide payment as you want.


      For more information, please refer to 'LAYAWAY&AIRMAIL>HOW TO START INSTALLMENT PAYMENTS(LAYAWAY)'. on our site.


      Paypal Account:

      sartoria.j.bjd@gmail.com

      Shipping

      • Shipping Method : Shipped by Seller
      • Shipping Area : WORLDWIDE
      • Shipping Rate : Overseas Shipping: Shipment fee will be charged differently depending on the ordered items’ weight.
      • Delivery Time : 90 - 100 days
      • Pre-Order & Hand Crafted Item

        All of our products and pre-ordered, hand-made item and it takes time to produce them.

        Depending on which item you have ordered, it can take up to 8-14 weeks.

        Normally, dolls will be sent within 14 weeks and other items like clothes, shoes or wigs will be sent within 8 weeks.


        Delivery
        Our standard delivery method is EMS and it usually take 3-5 days but it can be different depending on each country.
        If you want to use AIRMAIL(takes 20-30 days and doesn't provide full tracking), leave a message on LAYAWAY&AIRMAIL after ordering and we will refund extra shipping fee.
        For more information, please refer to 'LAYAWAY & AIRMAIL>HOW TO USE AIRMAIL'. on our site.
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      Returns & Exchanges

      Since all of our items and Pre-Ordered, Hand Creafted item, we don't accept refund or exchange unless there is a problem with the product.

      If you have received a defective product, contact us within 10 days after receiving your order.

      Leave a message on Q&A section and with your order number and a photo of the defective product and we will contact you within 24 hours(Weekdays).

      If there is a problem with the product we will give you back the amount you paid for the item or offer an exchange, whichever you prefer.


      * Please Note:

      - We don't accept Simple "Change of Mind" refund or exchange.

      - If the product has been used or damage by user's careless it is non-refundable.

      - If you request for a refund or exchange after 10 days from receiving an item, it is non-refundable.

      Refunds

      It takes 3-5 business days to issue a refund for a returned or cancelled order.
      Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

      Other

      Pending period for reward store credit:
      Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

      Requirements:
      If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
      The maximum store credit you can spend on one order is “max_mileage.”

      Cancellation of store credit:
      Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.


      WORLD SHIPPING

      PLEASE SELECT THE DESTINATION COUNTRY AND LANGUAGE :

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